Refund Policy
Understanding our refund policy helps ensure a smooth experience. Please review our terms for returns and refunds.
7-Day Window
Refund requests must be submitted within 7 days of purchase
Valid Reasons Only
Refunds only for technical issues or incorrect deliveries
Discord Support
All refund requests must go through our Discord support team
1. General Refund Policy
At FLK Services, we strive to provide high-quality digital products and services. Due to the instant and digital nature of our products, all sales are generally final. However, we understand that technical issues may arise, and we are committed to resolving legitimate problems with our customers.
Important: Refunds are only available under specific circumstances outlined in this policy. Please read carefully before making a purchase.
2. Eligible Refund Situations
Refunds will be considered and processed in the following situations:
Technical Issues
- • Product key does not activate or is invalid
- • Software fails to install or function properly due to a defective product
- • Digital product is corrupted or incomplete
- • Platform-specific compatibility issues that cannot be resolved
Delivery Issues
- • Wrong product delivered (different from what was ordered)
- • Duplicate charges for the same product
- • Product not delivered within 24 hours of payment confirmation
- • Account access issues preventing product delivery
Exceptional Circumstances
- • Unauthorized purchase made without account holder's consent
- • Payment processing errors resulting in overcharge
- • Product description significantly misrepresented actual product
3. Non-Refundable Situations
The following situations are NOT eligible for refunds:
- • Change of mind or buyer's remorse
- • Product key has been successfully activated and used
- • Compatibility issues with user's system (if requirements were clearly stated)
- • Products that have been shared, resold, or distributed
- • Purchases made more than 7 days ago
- • Account violations or bans resulting from Terms of Service breaches
- • Regional restrictions or licensing limitations
- • User error in product selection or ordering
- • Financial difficulties or inability to pay
4. Refund Request Process
Step-by-Step Process
Contact Support
Join our Discord server and open a support ticket within 7 days of purchase
Provide Information
Submit purchase details, order number, and detailed description of the issue
Troubleshooting
Work with our team to attempt resolution before proceeding with refund
Review and Decision
Our team reviews your case and makes a decision within 2-3 business days
Processing
If approved, refunds are processed within 5-10 business days to original payment method
Required Information
When submitting a refund request, please provide:
- • Order number and purchase date
- • Email address used for the purchase
- • Detailed description of the issue
- • Screenshots or error messages (if applicable)
- • Steps taken to resolve the issue
- • Product key or license information (if relevant to the issue)
5. Chargeback Policy
Important Warning
Initiating a chargeback or payment dispute without first contacting our support team will result in immediate and permanent account suspension.
- • All associated accounts will be banned
- • Access to purchased products will be revoked
- • Future purchases will be prohibited
- • No appeals will be considered
We strongly encourage customers to work with our support team first. Most issues can be resolved quickly and amicably through proper communication channels.
6. Contact Information for Refunds
All refund requests must be submitted through our official channels:
- • Primary: Discord Server - discord.gg/flkk
- • Support Tickets: Available 24/7 through Discord
- • Response Time: Within 24 hours on business days
Final Note: This refund policy is designed to be fair to both customers and FLK Services. We reserve the right to make exceptions in extraordinary circumstances at our sole discretion. All refund decisions are final and not subject to appeal.
Questions about Refunds?
Our support team is available on Discord to help with refund requests, resolve issues, or answer questions about our policy.
Get support and refund assistance from our team